Troubleshoot Microsoft Office 2016

• Troubleshoot Microsoft Office 2016 Activator
• Outlook 2016 Troubleshooter

Standard system requirements

Computer and processor	1 gigahertz (GHz) or faster x86- or x64-bit processor with SSE2 instruction set
Memory (RAM)
Hard Disk	3 GB available
Display	Graphics hardware acceleration requires a DirectX10 graphics card and 1024 x 576 resolution
Operating system
Browser	Firefox 10.x or later; Safari 5; Chrome 17.x UITS strongly recommends that you use a supported browser, and not Internet Explorer (IE). IE 11, the last major version, no longer supports Microsoft Teams, and will stop supporting Microsoft 365 apps in August 2021.
.NET version	3.5, 4.0, or 4.5
Multi-touch	A touch-enabled device is required for any multi-touch functionality, but all features and functionality are available by using a keyboard, mouse, or other standard or accessible input device. New touch features are optimized for use with Windows 8.x.
Some functionality may vary, based on system configuration. Some features may require additional or advanced hardware or server connectivity.

Office 2016 at IU

It also describes workarounds on ‘how to fix Outlook problems'. These workarounds apply to Microsoft Office 365, Outlook 2019, 2016, and 2013. Microsoft Outlook features a search option that helps you find email items based on keywords. You may further add filters to your Outlook search function to locate specific email items much more quickly. Answer: We have completed testing of Office 2016 (released Sep. 2015) with Eaglesoft 18. Please find the list below of currently known issues with Eaglesoft 18 and above and Office 2016. This is used for performing various tasks like managing, organizing the crucial data and much more. And Microsoft Excel different versions provide advanced features as well greater ease of use. So, today in this article we are going to discuss the latest Excel 2016 file and know how to fix Excel 2016 errors faced by the users.

Office 2016 is available to students, faculty, and staff through Microsoft 365.

Choosing the 32-bit or 64-bit version

To run the 64-bit version, you need 64-bit-capable hardware and a 64-bit version of Windows 10 or Windows 8.x.

If you are unsure whether you meet the requirements or the Microsoft recommendations above, or are concerned about compatibility issues with other programs or plug-ins, UITS highly recommends you install the 32-bit version.

If you wish to install the 64-bit version, you must uninstall all previous versions of Office and related tools. You will need to reinstall the 64-bit versions of these tools, if possible. Some Office 2010 products can be reinstalled after Office 2016 64-bit installation is complete.

Known issues

For a continually updated list of Office 2016 issues, see Known issues with Microsoft 365 and Microsoft Office at IU.

Features

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Note

This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word.

• If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.
• Before you begin, make sure that Windows is up to date and that your version of Office is also up to date.

Quick resolution

Try the following options to help determine the root cause of your problem in Word. Select the image at the left or the option heading to see more detailed instructions about that option.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

**Insert your document into another file** On the **File** menu, select **New**, and then select **Blank Document**. On the **Insert tab**, select **Object** in the **Text** group, and then select **Text from File**. Select the file that you want to open and insert, and then select **Insert**.

**Start Word by using the /a switch** Type **Run** in the **Search** box (in Windows 10, Windows 8.1, or Windows 8) or in the **Start Search** box on the **Start** menu (in earlier versions of Windows), and then press Enter. In the **Run** dialog box, type **winword /a**, and then press Enter.

**Delete the Word Data registry subkey** Exit all Office programs. Type **regedit** in the **Search** box (in Windows 10, Windows 8.1, or Windows 8) or in the **Start Search** box on the **Start** menu (in earlier versions of Windows), and then press Enter. Locate the following registry subkey, as appropriate for the version of Word that you are using. Word version Registry Word 2016 HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData Word 2013 HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData Word 2010 HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData Word 2007 HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData Word 2003 HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData Select **Data**, and then select **Export** on the **File** menu. Name the file Wddata.reg, and then save the file to the desktop. On the **Edit** menu, select **Delete**, and then select **Yes**. Exit Registry Editor. Start Word.

**Delete the Word Options registry key** Exit all Office programs. Type **regedit** in the **Search** box (in Windows 10, Windows 8.1, or Windows 8) or in the **Start Search** box on the **Start** menu (in earlier versions of Windows), and then press Enter. Locate the following registry subkey, as appropriate for the version of Word that you are running. Word version Registry Word 2016 HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions Word 2013 HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions Word 2010 HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions Word 2007 HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions Word 2003 HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions Select **Options**, and then select **Export** on the **File** menu. Name the file Wddata.reg, and then save the file to the desktop. On the **Edit** menu, select **Delete**, and then select **Yes**. Exit Registry Editor. Start Word.

**Replace the Normal.dot or Normal.dotm global template file** Exit all Office programs. Type **cmd** in the **Search** box (in Windows 10, Windows 8.1, or Windows 8) or in the **Start Search** box on the **Start** menu (in earlier versions of Windows), and then press Enter. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter: Word 2016, Word 2013, Word 2010, or Word 2007 Word 2003 At the command prompt, type **exit**, and then press Enter. Start Word.

**Disable the Startup folder add-ins** Exit all Office programs. Start Windows Explorer. To do this, type **windows ex** in the **Search** box (in Windows 10, Windows 8.1, or Windows 8) or in the **Start Search** box on the **Start** menu (in earlier versions of Windows), and then press Enter. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter. Word version Installation type Path Word 2016 64-bit C2R installation: %programfiles%Microsoft Officerootoffice16Startup 32-bit C2R installation: %programfiles% (x86)Microsoft Officerootoffice16Startup 64-bit MSI installation: %programfiles%Microsoft Officeoffice16Startup| 32-bit MSI installation: %programfiles% (x86)Microsoft Officeoffice16Startup Word 2013 64-bit C2R installation: %programfiles%Microsoft Officerootoffice15Startup 32-bit C2R installation: %programfiles% (x86)Microsoft Officerootoffice15Startup 64-bit MSI installation: %programfiles%Microsoft Officeoffice15Startup 32-bit MSI installation: %programfiles% (x86)Microsoft Officeoffice15Startup Word 2010 %programfiles%Microsoft OfficeOffice14Startup Word 2007 %programfiles%Microsoft OfficeOffice12Startup Word 2003 %programfiles%MicrosoftOfficeOffice11Startup Right-click one of the files in the folder, and then select **Rename**. After the file name, type **.old**, and then press Enter. Important Make a note of the original file name so that you can restore the file, if it is necessary. Start Word. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update. If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then select **OK**. Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista %userprofile%AppDataRoamingMicrosoftWordStartup Windows XP %userprofile%Application DataMicrosoftWordStartup Repeat steps 3 through 6 for each file in this Startup folder.

**Delete the COM add-ins registry keys** Exit all Office programs. Type **regedit** in the **Search** box (in Windows 10, Windows 8.1, or Windows 8) or in the **Start Search** box on the **Start** menu (in earlier versions of Windows), and then press Enter. Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins Select **Addins**, and then select **Export** on the **File** menu. Name the file WdaddinHKCU.reg, and then save the file to the desktop. On the **Edit** menu, select **Delete**, and then select **Yes**. Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins Select **Addins**, and then on the **File** menu, select **Export**. Name the file WdaddinHKLM.reg, and then save the file to the desktop. On the **Edit** menu, select **Delete**, and then select **Yes**. Exit Registry Editor. Start Word. If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.

**Change the default printer** Exit all Office programs. Type **regedit** in the **Search** box (in Windows 10, Windows 8.1, or Windows 8) or in the **Start Search** box on the **Start** menu (in earlier versions of Windows), and then press Enter. Right-click **Microsoft XPS Document Writer**, and then select **Set as default printer**. Start Word.

Verify or install the latest updates

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to Option 1.

Additional resources

If you experience specific issues when you use Word, go to the following website to search for more information about your program version:

Detailed view of the options

The following section provides more detailed descriptions of these options.

Option 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

To access a document but leave its final paragraph mark behind, follow these steps:

1. On the File menu, select New and then select Blank Document.
2. On the Insert tab, select Object in the Text group, and then select Text from File.
3. Select the file that you want to open and insert, and then select Insert.

Option 2: Start Word by using the /a switch

The /a ('administrative installation') switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

1. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
2. In the Run dialog box, type winword /a, and then press Enter.

For more information about the /a switch, see the following Knowledge Base article:

826857 'Description of the '/a' startup switch in Word.'

If the problem does not occur when you start Word by using the /a switch, try the next option.

Option 3: Delete the Word Data registry subkey

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry subkey by using the default settings.

Note

When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many of the settings that you may have customized in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

1. Exit all Office programs.

2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Locate the following registry subkey, as appropriate for the version of Word that you are using.

   Word version	Registry
   Word 2016	HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData
   Word 2013	HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData
   Word 2010	HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData
   Word 2007	HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData
   Word 2003	HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData

4. Select Data, and then select Export on the File menu.

5. Name the file Wddata.reg, and then save the file to the desktop.

6. On the Edit menu, select Delete, and then select Yes.

7. Exit Registry Editor.

8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next option.

Troubleshoot Microsoft Office 2016 Activator

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

1. Exit all Office programs.
2. Double-click the Wddata.reg icon on the desktop.
3. Select Yes, and then select OK.

If restoring the Word Data registry subkey doesn't work, go to the next option.

Option 4: Delete the Word Options registry key

The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

1. Exit all Office programs.

2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Locate the following registry subkey, as appropriate for the version of Word that you are running.

   Word version	Registry
   Word 2016	HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions
   Word 2013	HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions
   Word 2010	HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions
   Word 2007	HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions
   Word 2003	HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions

4. Select Options, and then on the File menu select Export.

5. Name the file Wddata.reg, and then save the file to the desktop.

6. On the Edit menu, select Delete, and then select Yes.

7. Exit Registry Editor.

8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry subkey, and then try the next option.

To restore the original Word Options registry subkey

To restore the original Word Options registry key, follow these steps:

1. Exit all Office programs.
2. Double-click the Wdoptn.reg icon on the desktop.
3. Select Yes, and then select OK.

Outlook 2016 Troubleshooter

Option 5: Replace the Normal.dot or Normal.dotm global template file

You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.

Audacity download windows 10. Important

This Option includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their default values, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.
Additionally, in certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.

To rename the global template file, follow these steps:

1. Exit all Office programs.

2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

   Word 2016, Word 2013, Word 2010, or Word 2007

   Word 2003

4. At the command prompt, type exit, and then press Enter.

5. Start Word.

If Word starts correctly, you have resolved the problem (a damaged global template file). You may have to change several settings to restore your favorite options.

Note

The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer.
For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then select Search to view the topic.

If the problem is not resolved, restore the original global template file (see below), and then go to the next option.

Restore the original global template file

To restore the original global template file, follow these steps:

1. Exit all Office programs.

2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

   Word 2016, Word 2013, Word 2010 and Word 2007

   Word 2003

4. Type exit, and then press Enter.

5. Start Word.

Option 6: Disable the Startup folder add-ins

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.

To do this, follow these steps:

1. Exit all Office programs.

2. Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter:

   Word version	Installation type	Path
   Word 2016	64-bit C2R installation:	%programfiles%Microsoft Officerootoffice16Startup
   32-bit C2R installation:	%programfiles% (x86)Microsoft Officerootoffice16Startup
   64-bit MSI installation:	%programfiles%Microsoft Officeoffice16Startup|
   32-bit MSI installation:	%programfiles% (x86)Microsoft Officeoffice16Startup
   Word 2013	64-bit C2R installation:	%programfiles%Microsoft Officerootoffice15Startup
   32-bit C2R installation:	%programfiles% (x86)Microsoft Officerootoffice15Startup
   64-bit MSI installation:	%programfiles%Microsoft Officeoffice15Startup
   32-bit MSI installation:	%programfiles% (x86)Microsoft Officeoffice15Startup
   Word 2010	%programfiles%Microsoft OfficeOffice14Startup
   Word 2007	%programfiles%Microsoft OfficeOffice12Startup
   Word 2003	%programfiles%MicrosoftOfficeOffice11Startup

4. Right-click one of the files in the folder, and then select Rename.

5. After the file name, type .old, and then press Enter.

   Important

   Make a note of the original file name so that you can restore the file, if it becomes necessary.

6. Start Word.

7. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

   If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.

8. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then select OK.

   For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista

   %userprofile%AppDataRoamingMicrosoftWordStartup

   For Windows XP

   %userprofile%Application DataMicrosoftWordStartup

9. Repeat steps 3 through 6 for each file in this Startup folder.

If the problem is not resolved after you disable the Startup folder add-ins, go to the next option.

Option 7: Delete the COM add-ins registry keys

You can install COM add-ins to any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.

To delete the COM add-ins registry keys, follow these steps:

1. Exit all Office programs.
2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins
4. Select Addins, and then select File > Export.
5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
6. On the Edit menu, select Delete, and then select Yes.
7. Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins
8. Select Addins, and select File > Export.
9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
10. On the Edit menu, select Delete, and then select Yes.
11. Exit Registry Editor.
12. Start Word.

If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.

Determine which COM add-in program is causing the problem

To determine the problematic COM add-in program, follow these steps:

1. Exit all Office programs.

2. Double-click the Wdaddin.reg icon on your desktop.

3. Select Yes, and then select OK.

4. Use one of the following procedures, as appropriate for the version of Word that you are running.

   Word 2016, Word 2013, or Word 2010

   1. On the File menu, select Options.
   2. Select Add-Ins.
   3. In the Manage list, select COM Add-Ins, and then select Go.

   Note

   If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps you determine which add-in is causing the problem.

   1. Select OK to close the COM Add-Ins dialog box.
   2. On the File menu, select Exit.

   Word 2007

   1. Select the Microsoft Office button, and then select Word options.

   2. Select Add-ins.

   3. In the Manage list, select COM Add-ins, and then select Go.

      If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps you determine which add-in is causing the problem.

   4. select OK to close the COM Add-Ins dialog box.

   5. select the Microsoft Office Button, and then select Exit Word.

   6. On the File menu, select Exit.

5. Start Word.

• If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.

• If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.

To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.

Option 8: Change the default printer

To change the default printer, follow these steps:

1. Exit all Office programs.
2. Select the Start button and then Settings.
3. Go to Devices, and then select Printers & scanners.
4. Right-click Microsoft XPS Document Writer, and then select Set as default printer.
5. Start Word.

If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.